Frequently Asked Questions (FAQ)

Switching to free-to-play is bound to raise a few questions: 'what is going to happen to my account?', 'what content will I be able to play for free?' and 'what is going to change?' are just some of these. To try and clear any uncertainty, we have collected the most frequently asked questions and answered them for you. We will frequently update our FAQ and add further questions. If there is still an information missing, you can submit a request to support.aionfreetoplay.com. We will try to respond to any questions as soon as possible.

Do you have unanswered questions?

Then send them to support.aionfreetoplay.com! Our support team is always happy to help and will provide you with further information as fast as they can.

Please note that we cannot answer any questions about the game's current operation and your subscription. Until the switch-over onto the free-to-play has been carried out by Gameforge, please contact NCsoft's customer service at http://eu.ncsoft.com/en/support/ for more information on these issues.